Food Service Worker


General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups and women.

ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

  • Photos
  • Any certificates that have photo identification
  • Driver’s licences
  • Police records checks

Note: The above documentation will be requested by the Human Resources & Division should you be the successful applicant. If a Criminal Record Check is required it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.

Application forms must reference the competition number and be submitted to Human Resources by 11:59 p.m. on the closing date.

Job Description:

POSITION SUMMARY: Under the direct supervision of the Supervisor - Food & Nutrition Services, or designate, is responsible for pre and final preparation of foods, service to residents, staff, patrons (Meals on Wheels, Jasper Place, Grace Remus Daycare, etc.), special functions, and catering, and cleanliness of work areas, according to the shift assigned.


  • Serves meals to residents, including therapeutic diets; observes, records, and reports concerns to Supervisor or designate in accordance with Ministry of Health and Long-Term Care standards.
  • Responsible for sanitary food handling and correct storage of food materials.
  • Operates all food service equipment including the cash register.
  • Maintains cleanliness of the work area and equipment.
  • Responsible for careful operation and use of all equipment, supplies, and chemicals and reports hazards.
  • Loads and moves dishes to and from kitchen and dining areas.
  • Washes dishes, utensils, cutlery, pots, pans, steam kettles etc.
  • Provides courteous and tactful customer service to residents, families, staff, visitors, and other patrons.
  • Participates in unit and section meetings and in-house training.
  • Participates in fire drills, evacuations and other safety measures.
  • Performs such other related duties as may be assigned.



  • Grade ten education; and
  • Successful completion of a food handler training program as mandated by the Ministry of Health and Long-Term Care; and
  • Completion of or enrollment in a food service worker training program approved by the Ministry of Health and Long-Term Care
  • Experience in preparing and serving food in a long-term care or other large-scale facility is desired


  • Ability to communicate effectively and concisely, both orally and in writing
  • Ability to work independently and as a team member
  • Demonstrated ability to practice good lifting and safety and sanitation techniques
  • A genuine interest and understanding of the needs of the elderly is required
  • Must be competent within the meaning of the Occupational Health and Safety Act


  • Must remain enrolled in and successfully complete the food service worker training program within three years of being hired
  • Must be willing to work shift work including holidays and weekends
  • Must pass work fitness test
  • Must have successfully undergone a "two step" tuberculosis skin test within the 12 months prior to employment
  • Must undergo a successful Police Vulnerable Sector Check (PVSC)